Working hand in hand with experts from Fujitsu's AI Center of Excellence, French IT services company D.FI has co-created an AI-powered IT service desk capability that has enhanced productivity by a third. Headlines abound about exotic applications of AI technology, from piloting supertankers to composing symphonies. But there are plenty of deployments of AI in much more practical and -- for IT executives -- familiar settings. Groupe D.FI is a French IT services company that provides hosting, cloud and managed services, with revenues of around €80 million ($88.7m) and a workforce of around 250. But in recent years it has seen its ability to combine sales growth and higher productivity thwarted by a resource-hungry activity: the efficiency with which its teams can process and resolve customers' technology service requests. Thomas Meunier, COO at D.FI, explains the scope of the challenge.